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Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We use Kxpress Logistics and GIG Logistics for interstate shipping. For international shipping, we use DHL. Within Lagos, we use various local logistics companies
Do You Ship Internationally?
Yes we ship internationally.
How Long Will It Take To Get My Package?
For orders that are placed before 2pm within Lagos, you'll get your order the same day. While for orders placed after 2pm, you'll get it the next day.
For orders going outside Lagos but within NIgeria, you'll get your order within 1 - 3 working days depending on your location. For international orders, you will receive your order within 3 - 9 working days depending on your loction.
PAYMENT
What Payment Methods Are Accepted?
We accept Debit/Credit Card payments and Bank Deposit/Electronic transfer
Is paying online on your website safe?
Yes paying online on our website is safe. We use trusted and secure third party payment processors to process all online payments.
Order & Returns
How do I place an Order?
Click on the product you are interested in buying. Then add the product to your cart by clicking the ADD TO CART button or by click BUY NOW. The product is added to your cart. Then click on the cart icon at the top right corner of our website/app to reveal a dropdown. In the dropdown, click on CHECKOUT. On the checkout page, fill in your contact details. Select your preferred payment method. Click the checkbox to AGREE with our terms and conditions and then click on PLACE ORDER. Then make payment for your order through your preferred payment method.
How Can I Cancel Or Change My Order?
n your account dashboard, click on ORDERS. Then select the order you want to cancle and click on CANCEL.
Do I need an account to place an order?
No, you do not need an account to place your orders. However, having an account makes it easier for you to manage your others and to help us serve you better.
How Do I Track My Order?
In your dashboard, click on ORDERS and then select the order you want to track. Click the provided tracking link and you'll be redirected to the tracking page for your order
Can I Return a Product?
You can only return a product if you experience any issues with your order due to fulfilment or shipping carrier errors. Read our Refund & Return Policy to learn more